Business Functions
Support operations that stay one step ahead
Diana keeps your support team aligned by summarizing queue health, highlighting risk, and routing urgent issues quickly.
Connected tools in this workflow
Diana works across your existing stack, so each playbook runs with real data and visible outputs.
Zendesk
Slack
Linear
NotionWhat Diana owns for your team
- Summarizes queue status and SLA risk by priority and owner
- Flags recurring customer issues and potential escalation clusters
- Prepares daily support performance snapshots for leadership
- Routes urgent tickets to the right team with clear context
Typical automations teams launch first
Start with high-frequency workflows. Diana handles recurring execution while your team keeps full visibility in Slack.
Daily queue health report
Diana posts open volume, SLA risk, and aging trends each morning with drill-down links.
Start each day with immediate support visibility
Zendesk
SlackEscalation triage workflow
Diana identifies high-risk tickets and notifies product or engineering with a concise context packet.
Faster cross-functional response on critical issues
Zendesk
LinearSlackWeekly support insights brief
Diana compiles top issue categories, repeat incidents, and process recommendations for ops reviews.
Turn support data into product and process improvements
Zendesk
NotionSlackWant this deployed for your team?
Book a free call and our automation expert will audit your highest-impact workflows, build the first automations for you, and launch your team in Slack within 7 days.